btjee's Privacy Policy

What Data We Collect

We collect various types of information when you register on the btjee platform and use our services. The purpose of this data collection is to provide you with uninterrupted, secure, and improved service.

1.1 Personal Identification Information

• Full name and date of birth (for age verification)
• Email address and contact information
• Username and password (stored in encrypted form)
• National ID card or passport number (where required for KYC verification)

1.2 Financial Transaction Information

• bKash, Nagad, or Rocket mobile banking number
• Bank account information (for withdrawals)
• Deposit and withdrawal history and amounts
• Transaction reference numbers and dates

1.3 Technical and Usage Information

• IP address and device type
• Browser type and operating system
• Login times and session information
• Logs of which pages were visited on the site and for how long

1.4 Voluntarily Provided Information

When you contact our live chat support or submit a complaint, the details of that conversation are also stored securely. This information is used to improve the quality of your service.

Use of Collected Data

btjee uses collected data only for specific and legitimate purposes. We never use your information for unreasonable or unauthorized purposes.

2.1 Account Management and Identity Verification

We use your personal information to create, maintain, and secure your account. Verifying identity for age verification (21+) and fraud prevention is part of our responsibility.

2.2 Financial Transaction Processing

Financial information is used to complete deposits and withdrawals securely and to maintain a record of transactions. A record of each transaction helps resolve any disputes in the future.

2.3 Service Improvement and Personalization

By analyzing your usage patterns, we prepare game recommendations and promotional offers tailored to your preferences. This makes your experience more personalized and enjoyable.

2.4 Communication and Support

We use your email address to send important updates, account security alerts, and promotional messages. You can opt out of promotional communications at any time.

Data Sharing and Disclosure

btjee never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances described below.

3.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and gaming software suppliers receive only the necessary information on a limited basis. They are contractually bound to comply with our privacy standards.

3.2 Legal Obligations

Under applicable laws of Bangladesh, information may be provided pursuant to a lawful order from a government authority or court. In such cases, we provide only the specific information required.

3.3 Fraud and Abuse Prevention

Limited information may be shared with security partners to detect and prevent money laundering, fraud, or other illegal activities.

Cookies and Tracking Technologies

The btjee website uses cookies and similar technologies to improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for keeping login sessions active, verifying security tokens, and ensuring the basic functionality of the site. Blocking them may prevent the site from working properly.

4.2 Functionality Cookies

These cookies are used to remember your preferred language, game settings, and other personalized preferences so you do not have to configure them each time.

4.3 Analytics Cookies

We collect anonymous statistics on how many users visit each page, how long they stay, and how they navigate — and use this to improve the site. You can manage cookies from your browser settings.

Data Security Measures

btjee uses industry-standard security technologies to protect your personal and financial information.

5.1 Encryption Technology

• SSL/TLS encryption — all data transfers are secured
• Password hashing — never stored in plain text
• Database encryption — stored data is also encrypted
• Two-factor authentication (2FA) — optional but strongly recommended

5.2 Access Control

Within btjee, only authorized staff who need access for their work can view personal information. All access is logged and regularly audited.

5.3 Response to Security Breaches

If a security breach occurs and there is a possibility that your information is at risk, we will promptly notify you by email and provide instructions on the steps you need to take.

Your Rights as a User

btjee believes that every user should have full control over their own information. Your key rights are outlined below.

6.1 Right to Access Data

You can log in to your account at any time to view the information we have collected about you. You may also request detailed information from the support team.

6.2 Right to Correct Data

If there is any incorrect or incomplete information in your profile, let our support team know. We will correct it as quickly as possible.

6.3 Right to Delete Data

If you request to close your account, we will delete all personal information beyond what is required by legal obligations within a defined period. However, financial transaction records must be retained for a specified period as required by law.

6.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or messages at any time. Urgent messages related to account security are excluded from this — those will always be sent.

Third-Party Services and Integrations

The btjee platform works with various game providers and technology partners. Please be aware of their privacy practices.

7.1 Game Software Providers

Game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming operate games through their own technology infrastructure. Some technical data related to gameplay is processed on their servers.

7.2 Payment Processors

Mobile financial services such as bKash, Nagad, and Rocket, as well as banks, follow their own privacy policies. Information necessary to complete transactions is shared with them, but they do not have access to your gaming data.

Protection of Minors

btjee strictly provides services only to those aged 21 and above.

8.1 Age Verification Process

We verify date of birth at registration. In cases of doubt, age is confirmed via ID card or passport. Any account belonging to a person under 21 will be cancelled immediately.

8.2 Data of Minors

We do not knowingly collect or process personal information of anyone under the age of 21. If such information reaches us, it will be deleted immediately.

Data Retention Period

btjee does not retain any data beyond what is necessary.

9.1 Data for Active Accounts

All personal information is retained for as long as your account remains active. This information is essential for your service experience, transaction history, and security.

9.2 Data for Closed Accounts

After an account is closed, personal information is deleted within a reasonable period. However, financial records, transaction history, and compliance-related information are retained for a specified period to meet legal requirements.

9.3 Backups and Archives

Regular backups are created for security purposes. Completely removing data from these backups may take some additional time, but the utmost care is maintained.

Changes to the Privacy Policy

We may update this privacy policy from time to time due to business changes, the addition of new services, or legal requirements.

10.1 Notification of Changes

If any significant changes are made to the privacy policy, we will notify you via your registered email and through the site. The date of the change will be noted at the top of this page.

10.2 Consent

Continued use of the platform after an updated policy is published will be considered as your agreement to the new policy. If you object to any change, you may request to close your account.

Contact Us

Contact us for any questions, complaints, or requests regarding the privacy policy.